About this Dispute Resolution Policy
Bridan Global Trade endeavors to offer a seamless and user-friendly experience across our marketplace. However disputes between customers will occasionally occur.
This policy provides guidance to customers on how to report issues or complaints and resolve disputes.
How can I report an issue or complaint?
To report an issue or a complaint you may contact our customer service by calling +234 7069673463; or by using our email address; bridanglobal@gmail.com, or support@bridanglobaltrade.com
You can also use our online contact form found below this page.
What happens after I report an issue or complaint?
After you report an issue or a complaint, Bridan Global Trade shall take the following steps:
- Record the following information for purposes of keeping you updated and tracking the issue
- your name and contact details; and
- the nature of the issue
- Issue a reference number for the complaint for tracking purposes.
- Send you regular email updates on the steps taken to resolve the issue in the event that it is not resolved upon first contact.
- Notify you via email once the matter has been resolved and seek your confirmation of your level of satisfaction with resolution.
What happens if my issue or complaint is not resolved to my satisfaction?
Bridan Global Trade operates the escalation process set out below to ensure the timely and satisfactory resolution of all issues.
Where possible we will attempt to resolve issues at the first point of contact with the customer service team.
If our customer service team is unable to resolve your issue within 24 hours of your first contact a member of the issue resolution team will undertake an investigation.
The issue resolution team may request additional information from you and they will investigate the issue considering all relevant circumstances and information available. You will be informed of their findings within 48 hours of your first contact.
In the event that the issue is not resolved within 48 hours of your first contact it will be automatically escalated to the customer experience team as the final level of escalation. We endeavour to resolve all issues within 5 days of your first contact.